In an increasingly digital world, easy access has become synonymous with online access. Although most patients still pick up the phone to appoint, 81% of consumers want to book appointments online. When patients do self-schedule, 60% of those appointments are made outside of standard office hours. On-demand scheduling prompts consumers at their moment of decision to choose you over a less convenient competitor.
Give healthcare providers a competitive advantage and ensure patients can connect conveniently and confidently.
Capture new patients wherever and whenever they search with real-time access to appointments in search results on Healthgrades.com, on your website, through your campaigns, in your mobile app, and direct booking through call center agents.
Reduce no-shows and increase engagement with automatic post-scheduling confirmations and reminders.
Configurable control of online scheduling, to follow your provider’s current calendar rules (ie – new patient appointment bookings only on healthgrades.com, new and existing appointment on your website, no 24-hour appointments bookings, only a set number of new appointments per week, the ability to expire appointments within a set time period prior to an appointments slot if they are not booked within the window, certain service lines/providers directed through the call center, to walk through a more complex decision tree).
Promote your providers on one another’s pages with a unique cross promotion capability to help fill appointments across your network to serve patients faster, manage inventory more efficiently, and effectively keep patients in your system.
Seamless integration & implementation, collaborating with your IT team to handle the heavy lifting and setup, providing a consistent user experience regardless of channel access.
An approved partner, powered to work with most EHR/EMR systems including Epic App Orchard, Open Scheduling, Allscripts, athenahealth, and more to follow your current appointment booking workflow rules, eliminating new processes for your team, and to follow your EMR patient matching logic, to prevent duplicate patient records from being created.
From at-a-glance Key Performance Indicators highlighting the most important metrics, to drill-down trending comparisons, real-time dashboards show you exactly how the program is impacting your strategic growth goals, right at your fingertips.
In today’s world, it’s all about finding truth in data. Healthgrades can help your health system acquire valuable information and use it to make meaningful connections with consumers. Find out how.